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FAQs

Q?

Can I customise a design to suit me?

A.

Yes - If you wish to have one of our designs customised to suit you, please contact me and we can have a chat!

Q?

How long will it take for my order to be produced?

A.

Made to Order items:
Please allow 2-3 weeks production time for your item to be ready to shipped.

Ready to Ship:
Items will ship in 1-2 business day from place of order.

Also Please allow addition shipping time to your destination.

Q?

How long will it take for my order to arrive?

A.

Please take note of the prodution time for the design you have ordered then add the shipping time frame.

Domestic Shipping within Australia - varies on the type of postage selected.
Standard post: 1-5 business days
Express Post: Over night to major cities - Country and rural areas will take longer 2-3days.
Registered Post: 1-5 business days - signature required.

International shipping:
Orders will be shipped via Australia post - Your choice of - Standard Air Mail, Tracking, Registered Post, or Express Post.

International Standard, Tracking and Registered:
Please allow 10 -14 days delivery time once in the postal system from Australia to the USA, Canada, UK, Europe and Asia. This delivery estimate can vary depending on the time of the year.

International Express:
Please allow 4 days once it has been shipped.

These time frames are a guide only, once in the postal system we can not guarantee the delivery time.

Also please be aware that some countries have import taxes Shellarn design is not responsible for these they are at you expense!!

Q?

Payment types?

A.

All Payments can be made by PayPal - When using Pay Pal you don’t need a Pay Pal account to use there service. If you need assistance please let me know.